Windows 7, Enterprise Desktop Support Technician Schedule
We can also perform this training at your location or at one of the cities listed below:
Windows 7, Enterprise Desktop Support Technician Overview
This five-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. It will also help test takers prepare for the 70-685 exam.
Windows 7, Enterprise Desktop Support Technician Course Prerequisites
- TCP/IP Troubleshooting skills
- Experience working in a domain environment
- Experience using desktop and command-line troubleshooting tools
- Experience installing and troubleshooting desktop application problems
- Experience configuring registry and group policy setting
Windows 7, Enterprise Desktop Support Technician Course Outline
Identify and Resolve New Software Installation Issues
o Planning New Software Deployment
o Multilingual Deployment
o Using Group Policy to install Software
o Using Software Restriction Policies
o Digitally Signing Software
o Using WMI
o Using Applocker
o Using Virtualization for Testing
o Resolve Software Installation Issues
Resolve Software Configuration Issues
o Default Settings on the Image
o Enable and Disable Features
o Pointing to a Network Resource
o Configuring Updates
o Resolve Configuration Issues with Group Policy
o Driver Updates
o Problem Steps Recorder
o Resolve Software Configuration Issues
Resolve Software Failure
o Event Viewer
o Event Forwarding
o Application Compatibility Toolkit
o Windows Troubleshooting Platform
o Windows Experience Index
o Testing Compatibility with Safe Mode
o System Restore
o Resolve Software Failure
Identify and Resolve Logon Issues
o Authentication Process
o Machine Accounts
o Trust Relationships
o Network Services
o User Account Properties
o User Profiles
o Resolve Logon Issues
Identify and Resolve Network Connectivity Issues
o Scope of the Problem
o Hardware Issues
o TCP/IP Configuration
o Network Routing
o IPSec Configuration
o Network Connectivity Tools
o Branch Cache
o Resolve Network Connectivity Issues
Identify and Resolve Name Resolution Issues
o DNS Name Resolution
o Using a Hosts files
o WINS Configuration
o Using LMHOSTS files
o Name Resolution Order
o Manual vs DHCP Configuration
o Resolve Name Resolution Issues
Identify and Resolve Network Printer Issues
o Connecting to a Network Printer
o Managing the Print Spooler
o Setting Printer Priorities
o Creating Printing Pools
o Configuring Drivers
o Printer Schedules
o Printer Permissions
o Manage Printers with Group Policy Settings
o Resolve Network Printer Issues
Identify and Resolve Performance Issues
o Ananlyzing Event Logs
o Setting Power Management
o Optimize Processor Usage
o Optimizing Memory Usage
o Optimize Hard Drive Usage
o Optimize Network Usage
o Performance Tools
o Resolve Performance Issues
Identify and Resolve Hardware Failure Issues
o Diagnosing Memory Failure Issues
o Hard Drive Issues
o Network Card Issues
o Power Supply Issues
o Windows Hardware Diagnostic Tools
o Resolve Hardware Failure Issues
Identify and Resolve Wireless Connectivity Issures
o Signal Strength
o Wireless Security
o Wireless Profiles
o Management Options for Wireless Devices
o Resolve Wireless Connectivity Issues
Identify and Resolve Remote Access Issues
o Remote Access Methods
o Dial-up Configuration
o VPN Configuration
o DirectAccess Configuration
o Authentication Protocols
o Resolve Remote Access Issues
Manage File Synchronization
o Configuring Offline File Access
o Synchronization Settings
o Transparent Caching
o Roaming Profiles
o Restoring Network Files
o Resolve File Synchronization Problems
Identify and Resolve Internet Explorer Security Issues
o Configure Security Zone
o Configure Security Levels
o Configure Privacy Settings
o Managing Add-ons
o Configure Smart Screen Filter
o Other Security Issues
o Resolve Internet Explorer Security Issues
Identify and Resolve Firewall Issues
o Securing Network Applications and Features
o Program and Port Exceptions
o Configuring Notifications and Logging
o Network Security Tools
o Resolve Firewall Issues
Identify and Resolve Issues Due to Malicious Software
o Proactive Malware Protection
o Protecting Internet Explorer
o Windows and Anti-Virus Updates
o Recovering From Malware Infection
o Resolve Issues Due to Malicious Software
Identify and Resolve Encryption Issues
o Configuring a Recovery Agent
o Using EFS
o Using BitLocker
o Encryption Tools
o Resolve Encryption Issues
Identify and Resolve Software Update Issues
o Types of Windows Updates
o Using Windows Update
o Using Microsoft Update
o Resolve Software Update Issues